Medical disclaimer

DERMA EXCHANGE LTD

MEDICAL DISCLAIMER

Effective Date: 9/7/2026

Last Updated: 9/7/2026

1. Introduction

This Medical Disclaimer applies to all information, products, services and virtual consultations provided through www.dermaexchange.com ("the Website").

Please read this disclaimer carefully before using the Website, purchasing products or booking a virtual consultation.

By using this Website, you acknowledge that you have read, understood and accepted this Medical Disclaimer.

This Medical Disclaimer should be read together with our:

Website Terms & Conditions
Privacy Policy
Virtual Consultation Terms
Prescription Product Policy
Returns, Refunds & Cancellation Policy

2. About Derma Exchange Ltd

Derma Exchange Ltd is a United Kingdom company that operates:

an online skincare retail platform;
an online booking system for virtual consultations;
customer support services;
educational skincare content.

Company Number:

17331624

Trading Address:

37 Falshaw Way

Manchester

M18 7TG

United Kingdom

Website:

www.dermaexchange.com

Telephone:

0330 043 1833

Email:

support@dermaexchange.com

3. Role of Derma Exchange Ltd

Derma Exchange Ltd provides:

the Website;
the online retail platform;
appointment booking facilities;
payment processing;
customer support;
fulfilment of authorised product orders.

Derma Exchange Ltd does not provide medical diagnosis or independently prescribe medicines.

Clinical services available through the Website are delivered by appropriately trained, verified and certified clinicians operating under the clinical governance framework of Health Exchange UK.

4. Educational Information Only

The information published on this Website is intended for general educational and informational purposes only.

Unless expressly stated otherwise, Website content should not be regarded as:

medical advice;
diagnosis;
treatment recommendations;
a substitute for consultation with a qualified healthcare professional;
emergency medical advice.

Customers should always seek advice from an appropriately qualified healthcare professional regarding any medical condition or concerns.

5. Virtual Consultations

Virtual consultations are designed to provide convenient access to professional skincare advice.

However, remote consultations have limitations.

Because clinicians cannot perform a physical examination, it may not be possible to identify every medical condition or provide a definitive diagnosis.

Where clinically appropriate, the consulting clinician may advise you to:

consult your GP;
attend an in-person dermatology appointment;
seek emergency medical treatment;
undergo further investigations before treatment.

6. Independent Clinical Judgement

All clinical assessments, recommendations and prescribing decisions are made solely by the consulting clinician.

Clinicians operate independently under the clinical governance framework of Health Exchange UK.

Derma Exchange Ltd does not:

influence clinical decisions;
determine treatment suitability;
approve prescriptions;
require clinicians to recommend particular products;
interfere with professional clinical judgement.

Payment for a consultation does not guarantee a diagnosis, treatment recommendation or prescription.

7. Prescription-Only Products

Where prescription-only skincare products are available through the Website:

they are supplied only following assessment by an authorised independent prescriber;
prescriptions are issued only where clinically appropriate;
treatment may be declined where it is not considered safe or suitable.

Prescription decisions are based on the clinician's independent professional judgement.

8. Cosmetic Products

Many products available through the Website are cosmetic products regulated under UK cosmetics legislation.

Cosmetic products are intended to:

cleanse;
protect;
maintain;
improve the appearance of the skin.

They are not intended to diagnose, treat, cure or prevent disease unless specifically authorised under applicable legislation.

Customers should carefully read all product instructions and ingredient information before use.

9. Individual Results

Responses to skincare products and treatments vary between individuals.

Factors influencing results may include:

skin type;
age;
genetics;
lifestyle;
environmental factors;
adherence to treatment instructions;
underlying medical conditions.

For this reason, Derma Exchange Ltd cannot guarantee specific clinical or cosmetic outcomes.

Any testimonials, before-and-after photographs or case studies published on the Website are provided for illustrative purposes only and should not be interpreted as a guarantee of similar results.

10. Allergies and Skin Reactions

Even products that are widely tolerated may cause irritation or allergic reactions in some individuals.

Customers should:

review product ingredients carefully;
perform a patch test where recommended;
discontinue use if irritation develops;
seek medical advice where symptoms persist or worsen.

If you experience signs of a severe allergic reaction, such as difficulty breathing, swelling of the face or throat, or collapse, seek emergency medical assistance immediately by calling 999 or attending your nearest Accident & Emergency Department.

11. Accuracy of Information Provided by Customers

Clinical recommendations are based on the information you provide.

You are responsible for ensuring that all information submitted is:

accurate;
complete;
truthful;
up to date.

This includes information relating to:

medical history;
allergies;
medications;
pregnancy or breastfeeding status;
previous cosmetic procedures;
current skin concerns.

Failure to provide accurate information may affect the safety or suitability of treatment.

12. Medical Emergencies

The Website and virtual consultations are not intended for medical emergencies.

If you are experiencing:

chest pain;
difficulty breathing;
severe allergic reactions;
uncontrolled bleeding;
suspected skin cancer requiring urgent assessment;
rapidly worsening symptoms; or
any other medical emergency,

you should immediately:

call 999;
attend your nearest Accident & Emergency Department; or
contact NHS 111, where appropriate.

Do not rely on email, online messaging or virtual consultations in an emergency.

13. Third-Party Information

The Website may contain links to third-party resources or information about products manufactured by third parties.

Derma Exchange Ltd does not control and is not responsible for the accuracy, completeness or availability of third-party information.

Reference to third-party products or organisations does not constitute endorsement unless expressly stated.

14. Artificial Intelligence

From time to time, Derma Exchange Ltd may use AI-assisted technologies to support customer service, website functionality or administrative processes.

AI is not used to diagnose medical conditions or make prescribing decisions.

Clinical decisions are always made by appropriately trained, verified and certified clinicians exercising independent professional judgement.

Further information is available in our Artificial Intelligence (AI) Transparency Statement.

15. Limitation of Liability

Nothing in this Medical Disclaimer excludes or limits liability where such exclusion would be unlawful, including liability for:

death or personal injury caused by negligence;
fraud or fraudulent misrepresentation; or
any other liability that cannot legally be excluded.

Subject to the above, Derma Exchange Ltd accepts no responsibility for losses arising from:

reliance on general educational information published on the Website;
failure to follow product instructions;
inaccurate or incomplete information supplied by customers;
misuse of products;
failure to seek appropriate medical advice where recommended.

Independent clinicians remain responsible for their own clinical assessments, recommendations and prescribing decisions.

16. Changes to this Medical Disclaimer

Derma Exchange Ltd may update this Medical Disclaimer from time to time to reflect:

changes in legislation;
regulatory guidance;
clinical governance arrangements;
developments in our services;
improvements to customer information.

The latest version will always be available on www.dermaexchange.com.

17. Contact Us

If you have any questions regarding this Medical Disclaimer, please contact:

Derma Exchange Ltd

Company Number: 17331624