Shipping policy

At Derma Exchange, we aim to make your shopping experience simple and transparent. This Shipping Policy explains our shipping area, order processing times, delivery estimates, and shipping charges.

1. Shipping Area

We currently ship orders within the United Kingdom (UK).

All shipping charges are displayed in GBP (£).

2. Order Cut-Off Time

Our daily order cut-off time is 3:00 PM (GMT+00:00, London), Monday to Friday.

Orders placed by 3:00 PM on a business day will be processed according to our standard handling time.

Orders placed after the cut-off time, on weekends, or on non-business days will be processed on the next available business day.

3. Handling Time

Our standard handling time is 1–2 business days, Monday to Friday.

Handling time covers the period required to prepare your order for dispatch.

4. Transit Time

Once your order has been dispatched, the estimated transit time is 2–3 business days, Monday to Friday.

Transit time refers to the estimated time required for the shipment to travel from dispatch to delivery.

5. Total Shipping Time

The estimated total shipping time, including both handling and transit, is 3–5 business days, Monday to Friday.

Please note that delivery estimates are not guaranteed delivery dates. Occasional delays may occur due to circumstances outside our control, including carrier-related delays or other unforeseen circumstances.

6. Shipping Costs

We offer simple and transparent shipping rates for UK orders.

Orders of £200 or more qualify for free shipping. Orders under £200 are charged a flat shipping rate of £20.

The applicable shipping cost will be clearly displayed at checkout before you complete your purchase.

7. Shipping Carrier

Orders are shipped using an appropriate UK shipping carrier based on the delivery requirements of the order.

Where tracking is available, tracking information may be provided once your order has been dispatched.

8. Order Tracking

When tracking is available, you will receive the relevant tracking information after your order has been dispatched.

If you have any concerns about the progress of your delivery, please contact our support team with your order details.

9. Delivery Delays

We work to process and dispatch orders within the timeframes stated above. However, delivery may occasionally take longer than estimated due to circumstances outside our control.

If your order has not arrived within the expected delivery timeframe, please contact us and we will assist you with checking the status of your shipment.

Contact Us:

Business Address:
37 Falshaw Way, Manchester, M18 7TJ, UK
Email:
support@dermaexchange.com
Phone:
+44 330 043 1833
Business Hours:
Monday – Friday | 09:00 AM – 05:00 PM (GMT+00:00) (London)