At Derma Exchange, we aim to make the payment process simple, secure and transparent. This Payment Policy explains how payments are handled when you place an order through our website.
1. Accepted Payment Methods
Payments are processed through the payment methods available at checkout.
The payment options available to you will be clearly displayed during the checkout process before you complete your order.
All prices on our website are displayed in British Pounds (GBP / £).
2. Payment Authorization
When you place an order, your selected payment method must be successfully authorized before the order can be confirmed.
If a payment cannot be authorized or is declined, the order may not be completed. Please check your payment details or use another available payment method.
3. Order Confirmation
After a successful payment and order submission, you will receive an order confirmation with the relevant order details.
If you do not receive an expected confirmation, please check your email's spam or junk folder before contacting our support team.
4. Pricing and Charges
The product price shown on the website is the price applicable at the time of purchase, subject to any applicable promotions or discounts.
Shipping charges, where applicable, will be clearly displayed during checkout before you complete your purchase.
For UK orders:
Orders of £200 or more qualify for free shipping. Orders under £200 are charged a flat shipping rate of £20.
5. Payment Security
We take reasonable steps to provide a secure checkout experience. Payment information is processed through the payment services available on our website rather than being handled directly by Derma Exchange through ordinary customer communications.
For your security, please do not send payment card details or other sensitive payment information to us by email or through other unsecured communication channels.
6. Refunds
If a refund is approved under our Returns & Refund Policy, the refund will be processed through the applicable payment method used for the original purchase, where possible.
Please allow up to 7 days for refund processing after the returned product has been received and the refund has been approved.
7. Payment Issues
If you experience a problem while making a payment or believe you have been charged incorrectly, please contact us with your order details so we can review the matter and assist you.
For information about cancellations, returns and refunds, please refer to our Returns & Refund Policy.
Contact Us:
Business Address:
37 Falshaw Way, Manchester, M18 7TJ, UK
Email:
support@dermaexchange.com
Phone:
+44 330 043 1833
Business Hours:
Monday – Friday | 09:00 AM – 05:00 PM (GMT+00:00) (London)