Legal notice

DERMA EXCHANGE LTD

LEGAL NOTICE

Effective Date: 9/7/2026

Last Updated: 9/7/2026

1. Introduction

Welcome to www.dermaexchange.com ("the Website").

This Legal Notice governs your access to and use of this Website and provides important legal information about Derma Exchange Ltd, our services, intellectual property rights and the limitations applicable to the content published on this Website.

By accessing or using this Website, you acknowledge that you have read and understood this Legal Notice together with our:

Website Terms & Conditions
Privacy Policy
Cookie Policy
Shipping & Delivery Policy
Returns, Refunds & Cancellation Policy
Virtual Consultation Terms
Medical Disclaimer
Prescription Product Policy

If you do not agree with these documents, you should discontinue use of the Website.

2. Company Information

Legal Name

Derma Exchange Ltd

Company Registration Number

17331624

Registered in England and Wales

Trading Address

37 Falshaw Way

Manchester

M18 7TG

United Kingdom

Telephone:

0330 043 1833

Email:

support@dermaexchange.com

Website:

www.dermaexchange.com

3. Website Ownership

This Website is owned and operated by Derma Exchange Ltd.

All rights relating to the Website are reserved unless otherwise stated.

4. Purpose of the Website

The Website has been developed to:

provide information regarding skincare products;
facilitate online retail sales;
provide skincare education;
enable customers to book virtual consultations;
provide access to prescription skincare where clinically appropriate;
provide customer support.

Nothing on this Website should be interpreted as creating a doctor-patient relationship before an appropriate consultation has taken place.

5. Clinical Services

Virtual consultations made available through this Website are delivered by appropriately trained, verified and certified clinicians operating under the clinical governance framework of Health Exchange UK.

Clinical recommendations are made independently by the consulting clinician.

Derma Exchange Ltd provides the online platform, booking system and retail services but does not direct clinical decision-making.

6. No Medical Advice

Unless expressly stated otherwise, information published on this Website is provided for general educational and informational purposes only.

Website content is not intended to:

diagnose disease;
replace professional medical advice;
replace consultation with your GP or other healthcare professional;
provide emergency medical care.

If you are concerned about your health, you should seek advice from an appropriately qualified healthcare professional.

If you are experiencing a medical emergency, you should contact 999, attend your nearest Accident & Emergency Department or contact NHS 111, as appropriate.

7. Cosmetic Products

Unless specifically identified otherwise, products sold through this Website are cosmetic products intended to improve the appearance and condition of the skin.

Cosmetic products are not medicines.

Statements regarding cosmetic products have not been evaluated as claims to diagnose, treat, cure or prevent disease.

Results vary between individuals.

8. Prescription-Only Products

Certain products available through the Website may only be supplied following an individual clinical assessment by an authorised independent prescriber.

Prescription-only products are supplied only where:

clinically appropriate;
legally permitted;
approved by an authorised independent prescriber.

Booking a consultation or purchasing a consultation does not guarantee that a prescription will be issued.

9. Accuracy of Information

Derma Exchange Ltd endeavours to ensure that information published on this Website is accurate and up to date.

However, we do not guarantee that:

information is always complete;
information is entirely free from error;
manufacturers will not change formulations or packaging without notice.

Customers should always read the information supplied with the product they receive.

10. Product Availability

Products displayed on the Website are subject to availability.

The display of a product does not guarantee that it is currently in stock.

We reserve the right to:

discontinue products;
withdraw products;
amend product information;
update pricing;
change specifications without prior notice.

11. Pricing

We aim to ensure that all prices displayed are accurate.

In the event of an obvious pricing error, we reserve the right to cancel an order before dispatch and offer the customer the option to proceed at the correct price or receive a full refund.

12. Intellectual Property

Unless otherwise stated, all intellectual property rights in this Website are owned by or licensed to Derma Exchange Ltd.

This includes:

logos;
trademarks;
branding;
graphics;
photographs;
product descriptions created by Derma Exchange Ltd;
educational materials;
blogs;
videos;
website design;
source code;
databases.

No part of this Website may be copied, reproduced, republished or commercially exploited without our prior written consent.

13. Third-Party Trade Marks

Trade marks, product names and logos belonging to manufacturers or third parties remain the property of their respective owners.

Their appearance on this Website does not imply endorsement or transfer of ownership.

14. External Links

The Website may contain links to third-party websites.

These links are provided solely for customer convenience.

Derma Exchange Ltd accepts no responsibility for:

third-party content;
availability;
privacy practices;
accuracy;
security.

Customers access third-party websites at their own risk.

15. Limitation of Liability

To the fullest extent permitted by law, Derma Exchange Ltd shall not be liable for:

indirect losses;
consequential losses;
loss of profits;
loss of business;
loss of data;
interruption of business;
reliance upon Website content.

Nothing in this Legal Notice excludes liability for:

death or personal injury caused by negligence;
fraud;
fraudulent misrepresentation;
any liability that cannot lawfully be excluded.

16. Artificial Intelligence

From time to time, Derma Exchange Ltd may use Artificial Intelligence technologies to support administrative functions, customer service and Website functionality.

AI technologies do not replace independent clinical judgement.

Clinical recommendations and prescribing decisions are made only by appropriately trained, verified and certified clinicians operating under the governance framework of Health Exchange UK.

Further information is available in our Artificial Intelligence (AI) Transparency Statement.

17. Privacy

The collection and processing of personal information is governed by our Privacy Policy.

We are committed to processing personal information lawfully, fairly and transparently in accordance with UK data protection legislation.

18. Cookies

Our Website uses cookies to improve functionality, security and user experience.

Details of the cookies we use are contained within our Cookie Policy.

Where required by law, non-essential cookies will only be placed on your device after obtaining your consent.

19. Website Availability

Whilst we endeavour to ensure continuous access to the Website, we do not guarantee uninterrupted availability.

The Website may occasionally be unavailable due to:

maintenance;
software updates;
cyber security incidents;
technical failures;
events beyond our reasonable control.

20. Governing Law

This Legal Notice shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from this Website shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer protection laws provide otherwise.

21. Changes to this Legal Notice

Derma Exchange Ltd reserves the right to amend this Legal Notice at any time to reflect:

changes in legislation;
regulatory requirements;
technological developments;
changes to our services;
improvements to Website functionality.

The latest version will always be published on www.dermaexchange.com.

22. Contact Us

For questions relating to this Legal Notice, please contact:

Derma Exchange Ltd

Company Number: 17331624